Frequently Asked Questions | Spectrum Healthcare

What do I wear/bring to my appointment?

When coming to your appointment at Spectrum Healthcare, please wear comfortable clothes that allow for adequate access to the injured site for chiro/physio appointments, or sport-type clothing for exercise physiology sessions.

If you are a first-time patient, please bring any referrals from your doctor, as well as any recent scans you have had done. This helps the practitioner to have a greater understanding of your injury. Please also bring your private health insurance card for us to swipe at the reception desk, as we are unable to claim any money back without the physical card.

How much will my Private Health Insurance cover?

The amount private health insurance covers is different for everyone as it depends on how much cover you pay for/have left for the year. Please contact your healthcare provider if you wish to know how much of your appointment will be covered.

Do I need a doctor’s referral to see a practitioner at Spectrum Healthcare?

No, you do not need a referral to see any of our practitioners privately. However, if you are wanting to be covered by Medicare under an Enhanced Primary Care plan, a referral from your doctor is required.

What is your no show / late cancellation policy?

Your well-being and appointments are important to us. We understand that sometimes, unexpected delays can occur, making it necessary to reschedule. If you need to reschedule or cancel your appointment, we respectfully request at least 48-hours’ notice.

Our policy requires any cancellation or rescheduling of services to be 24-hours prior to your appointment time. The inability to provide sufficient notice will result in a cancellation fee. The amount of the fee will be equal to the deposit held or 100% of the service offered, whichever is more. Future appointments will not be scheduled until this fee is paid.

We require a deposit for all appointments scheduled on Saturdays. In the event of a true, unavoidable emergency or you are unwell or injured, all or part of your cancellation fee may be applied to future services, subject to sufficient proof of emergency or medical certificate. Deposits that go towards appointments are non-refundable.

If you need to cancel your appointment, please contact us on (02) 9889 3344 between the hours of 9am-5pm Monday-Friday or 8am-11am. on Saturday. In the event that you are unable to speak to a team member, please email your cancellation request to and we will return your call as soon as possible.

No-show Policy
A no-show is considered when a patient misses an appointment without cancelling. If you do not attend your appointment, we require full payment of the service booked.

What is a Chronic Disease Management Plan (CDM)?

A CDM plan offers individuals who meet certain criteria the opportunity to have up to 5 sessions per year with partial coverage from Medicare. Medicare contributes $58 towards each appointment, and the need for a gap fee depends on the practitioner. Contact our reception team to find out which providers offer bulk-billed services!

Can I get treatment if I am pregnant?

Yes. It is common for women during pregnancy to suffer from back pain and treatment is regularly provided. Treatments are usually provided with the patient in a side-lying position or face down with the use of a pregnancy pillow.

Is manipulation of the neck and spine safe?

Yes. There is comprehensive research outlining the safety of manipulation and its effectiveness in relieving pain. A comprehensive examination is always performed by your therapist to ensure you are a safe candidate.

Do I need an X-Ray before treatment?

Usually, an X-Ray is not required prior to your initial consultation. Your therapist will perform a thorough examination involving history taking and orthopaedic testing to gain a better understanding of your injury. If your therapist acknowledges that an X-Ray will provide further information then a referral for imaging will be provided.

What is cupping and how does it help?

Cupping also known as decompression therapy is a type of treatment that uses cups to create a suction effect over the tissue it is placed upon. It helps promote blood flow, improve muscle elasticity and facilitate the healing and repair process.

How often do I need treatment?

Treatment plans are tailored to every individual. Factors such as the severity, duration and nature of your injury will determine how often you will require treatment. Patients with an acute injury may need treatments twice a week over a number of weeks whereas patients who are managing an injury may only need to be seen once a fortnight or monthly. This will be determined by your therapist.

Can I see a Chiropractor and Physiotherapist at the same time?

Most definitely. Chiropractors and Physiotherapists complement each other greatly, especially when co-managing a patient. Each practice has their own strength and when utilised together can often lead to quicker recovery from an injury.

Does dry needling hurt?

The sensation of dry needling is perceived differently from person to person. When dry needling is applied effectively a muscle twitch response occurs. Often this can leave the patient sore post treatment however this always subsides after a few hours. Our practitioners will always provide you with a step-by-step explanation of the process and make sure you are comfortable during the treatment.

Learn more about dry needling